Relationship Management – Overview

Understand how to adopt the role of relationship management and see what successful Relationship Management looks like

Created by: Jon Baxter
Coach & Advisor on Strategic Partnerships for Technologists

What Will I Learn?

• Understand the context of Relationship Management and it's "VITAR" Framework.
• Understand the fundamentals of Relationship Management
• Understand different forms of engagement
• Understand contact strategies with clients, suppliers and internal stakeholders
• Understand symptoms, expectations and perspectives of Relationship Management

Requirements

• Students who will benefit most from this course will be those who already have had at least a couple of years experience working cross functionally and those who can appreciate the context of a technology department.

Target audience

• Ideal for Junior Managers new to the role
• Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects.