Online Reputation Management For Independent Hotels

Start Revitalising Your Hotel's Online Reputation Today, Increase Your REVPAR and Stay Ahead Of Your Competition!

Created by: Judith Kwentoh PCQI
Author, Digital Marketing Expert and Business Coach

What Will I Learn?

• Identify the common issues with online reputation management and what they actually mean for your hotel
• Know how a bad customer review can tarnish your hotel's reputation
• Know how to push bad customer reviews out of the curious eyes of potential guests
• What to avoid when managing your online reputation
• Know how to keep your hotel's online reputation spotless
• Know how critical monitoring your hotel's online reputation is...
• Understanding how your prospects shop for hotels online
• Know what questions to ask an online reputation manager before hiring them

Requirements

• Knowledge of what your current online reputation status. Don't worry if you don't know this. I will cover it in this course.
• Decide who will be in charge of managing your hotel's online reputation
• A domain name
• Need a website
• Need an online presence on top social networking sites
• Need amazing photos of your hotel facilities
• Don't worry I'll cover how to setup all of the above
• Make up your mind to take action!!

Target audience

• This course is for Independent Hotel Owners, General Managers and Marketing Managers
• This course is for hotel businesses that want to have a better understanding on how to manage their hotel's online reputation.
• This course is for hotel businesses that want to discover their current online reputation status
• This course is newbie friendly!
• This course is for hotel businesses that currently have bad reviews online
• This course is for hotel businesses that want to know how best to respond to negative reviews
• This course is for hotel businesses that want to know how to outsource their ORM tasks
• This course is for hotel businesses that want to increase their REVPAR!
• This is NOT a Search engine optimization(SEO) training.
• This is NOT a Website designing or development training
• This course is FOCUSED on useful ORM STRATEGIES that will improve your current online reputation.