Mastering Conflict Management and Communication Skills

A Comprehensive Course on Leadership and Interpersonal Skills for High-Performing Teams

Created by: Mihai Alexandru Gafar
PMP

What Will I Learn?

• Understand the principles of leadership and how to lead with integrity and purpose.
• Develop effective communication skills, including active listening, assertiveness, and negotiation strategies.
• Learn how to manage conflicts effectively and navigate high-pressure situations.
• Understand the importance of verbal and nonverbal communication, and how to read and respond to different communication styles
• Learn how to build and lead high-performing teams, and create an environment that fosters collaboration and creativity.
• Develop the ability to motivate and inspire team members, and understand how to create a positive team culture.
• Understand the importance of emotional intelligence and how to use it in leadership and conflict management
• Learn how to use problem-solving and decision-making skills to resolve conflicts and make effective decisions.
• Understand the role of power and influence in leadership and conflict management, and learn how to use these concepts effectively.
• Develop the ability to think strategically and plan for the long-term success of your team.

Requirements

• Basic knowledge of English and access to a laptop/PC and internet connection.
• Audio quality is better with headphones
• Curiosity and a will to improve and grow as a person or professional
• Professional experience in a leadership or management role may also be beneficial, but not required

Target audience

• Managers and team leaders looking to advance their leadership abilities and effectively manage conflicts within their teams.
• Individuals seeking to develop their communication skills and navigate high-pressure situations with confidence and poise.
• Professionals looking to improve their emotional intelligence and build stronger relationships with colleagues and team members.
• Entrepreneurs and business owners looking to develop their leadership skills and manage conflicts within their organizations.
• Human resource professionals who want to improve their skills in managing conflicts and leading teams.
• Public sector officials who want to improve their leadership skills and manage conflicts in their organizations.
• Non-profit leaders and managers who want to develop their leadership skills and manage conflicts within their organizations.
• Recent graduates who want to develop their leadership skills and prepare for management roles
• Experienced leaders who want to refresh their skills and stay up-to-date with the latest leadership and conflict management techniques.
• Individuals who want to improve their skills in building teams and resolving conflicts effectively in their personal and professional life.