Master Effective Debt Collection & Credit Control 2024

Comprehensive Debt Management Training: Strategies, Techniques, Proven Methods, Expert Insights and Risk Management

Created by: Vicky Fung
Senior Finance Professional, CPA, Registered Corporate Coach

What Will I Learn?

• How to assess the creditworthiness of customers
• The process of establishing robust credit policies
• Implementing preventive measures to avoid delinquencies
• Effective monitoring of credit performance
• Techniques for handling difficult debtors with confidence
• Negotiation strategies for resolving disputes and objections
• Retrieving long-aged debts while maintaining strong customer relationships
• Managing payment arrangements and installments from individuals
• Effective communication techniques for debt collection via phone, email, and meetings
• Crafting persuasive debt collection scripts and emails
• Leveraging technology to enhance efficiency in debt collection processes
• Understanding the legal and regulatory aspects of debt collection
• Navigating the landscape with compliance and safeguarding business reputation

Requirements

• No technical knowledge is necessary

Target audience

• Debt collectors, accountants, Managers, Entrepreneurs, Business Owners
• Anyone who wants to acquire knowledge on debt collection and credit control