Managing Generational Conflict

Powerful knowledge for managing & reducing conflict, increasing engagement & productivity, and turning customers to fans

Created by: Ken Beller
President of Near Bridge, Inc.

What Will I Learn?

• Upon completing this course, you will be able to:
• Create a culture of greater inclusion and collaboration across different generations
• Decrease workplace conflict and increase employee engagement and productivity
• Implement effective strategies for recruitment, retention, rewards, and incentives
• Make and instant and lasting connection with customers of different generations
• Improve customer service and turn customers into raving fans
• Increase market share by designing products and services that speak to customer values
• Define the 6 Value Populations and the 9 core values and 12 workplace attributes associated with each one
• Explain the generational shift occurring from an in-dependent to inter-dependent cultural model

Requirements

• A willingness to reduce conflict and increase happiness in your professional and personal life. 🙂

Target audience

• MARKETERS – powerfully connect with target markets by speaking to core values and turn customers into raving fans
• MANAGERS – reduce conflict and connect easily with employees of different generations
• INDIVIDUAL CONTRIBUTORS – communicate better with your manager and co-workers so you can be more productive and get better raises and performance reviews
• INDEPENDENT PROFESSIONALS (real estate agents, financial planners, etc.) – strengthen relationships with current clients, attract new ones more effectively, and improve loyalty and referrals
• ANYONE – better understand yourself and others from different generations so you can reduce the conflict and improve the relationships in your life