Managing Difficult Conversations with skill and confidence

How to address difficult situations and manage sensitive issues in the workplace

Created by: Skill Boosters
Films for a better workplace

What Will I Learn?

• recognise the most common mistakes we make when having a difficult conversation and know how to avoid them
• prepare for a difficult conversation
• employ key communication skills
• stay calm and defuse emotionally-charged situations
• look beyond the immediate situation and get to the root of a problem
• find mutually acceptable and sustainable solutions
• negotiate effectively and agree a way forward
• monitor progress and ensure that the problem doesn't recur

Requirements

• The course does not require learners to have any specific software just basic computer operating skills.
• No special materials or prior knowledge necessary - everything is provided.

Target audience

• Anyone who wants to learn about how to approach a conversation that may be challenging and ensure that it reaches a positive and constructive conclusion.
• The course will be of particular interest to managers, team leaders and business owners.