Manager’s Guide to Difficult Conversations

Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions

Created by: Joeel & Natalie of Transformation Services
Top instructor with over 800,000 students

Created by: Transformation Services
International Academy of Life Coaching & Entrepreneurship

What Will I Learn?

• Overcome resistance to difficult conversations and feel confident and well-prepared
• Know what to say and how to approach difficult topics with minimal conflict or discomfort
• Use proven communication techniques that ease tensions, open communication, and build relationships
• Save your team and organization from the long-term consequences of avoiding critical issues
• Plan your approach and choose the right timing, location, and how to begin the conversation
• Understand how to manage emotions before and during the conversation
• Develop your manager’s superpower—listening!

Requirements

• The ability to print course materials

Target audience

• Leaders, managers or human resources professionals who want to address difficult conversations professionally
• Anyone who wants to handle challenging issues in the work place in a way that avoids conflict