Lean Six Sigma Black Belt for Service Industry Professionals

Black Belt course exclusively designed for professionals who work in service industries (any non-manufacturing industry)

Created by: Koundinya Nemana (Edushore)
Expert trainer for Lean | Lean Six Sigma | Creative Thinking

What Will I Learn?

• Simplified explanations of all the concepts of Lean Six Sigma Black Belt with practical examples and exercises designed exclusively for service industry.
• Multiple exercises (with key) for each module with detailed instructions. All you need is MS Excel for these exercises and you can download these files.
• A real case study of how a Lean Six Sigma Black Belt project is driven to improve a service industry process.
• Key concepts, various tools and techniques of Lean Six Sigma Black Belt and their benefits
• How to gather and translate the voice of stakeholders into improvement needs with Lean Six Sigma Black Belt
• How to identify and precisely define problem and goals of an improvement area with Lean Six Sigma Black Belt
• Different types of data, data collection mechanisms, and data analysis techniques with Lean Six Sigma Black Belt
• How to measure the performance of a process for different types of data with Lean Six Sigma Black Belt
• How to represent data graphically and how to apply statistical analysis techniques with Lean Six Sigma Black Belt
• Discrete and continuous probability distributions with Lean Six Sigma Black Belt
• Advanced statistical techniques such as: estimation, hypothesis testing, etc. with Lean Six Sigma Black Belt
• How to do 360 degree Root Cause Analysis on a problem to find out all the root causes with Lean Six Sigma Black Belt
• How to analyze inputs from people using different brainstorming techniques with Lean Six Sigma Black Belt
• How to integrate the Lean techniques into DMAIC methodology of Lean Six Sigma Black Belt
• How to integrate various creative thinking techniques into Lean Six Sigma Black Belt
• How to monitor the post-improvement performance of a process with Lean Six Sigma Black Belt
• How to ensure long-lasting solutions using a structured problem solving approach with Lean Six Sigma Black Belt

Requirements

• Anybody can take this Lean Six Sigma Black Belt course. All you need is a computer or mobile device to begin.

Target audience

• Any working professional or student
• Business students
• Engineers
• Medical administrators
• Plant managers
• MBAs
• Operations managers
• Marketing professionals
• IT professionals
• Quality Auditors & General Auditors
• Military and defense
• Quality Managers
• (Aspiring) general managers
• (Aspiring) managers who want to increase their employability
• Business Managers who want to understand what numbers are telling
• Supervisors, Managers and professionals who want to implement Six Sigma process within an organization.
• Professionals from industries such as Information Technology, Banking & Financial Services, Manufacturing, Healthcare, Retail Distribution, & Education
• Functional experts from Operations, Quality, Business Excellence, Customer Service, Finance, Engineering, Sales Operations & HR
• Final year MBA/Engineering students who wish to differentiate themselves in Job Market
• Directors, quality managers and supervisors who are interested in leadership opportunities.
• Lean Six Sigma White Belts
• Lean Six Sigma Yellow Belts
• Lean Six Sigma Green Belts
• Lean Six Sigma Black Belts