Knowledge Base & Wiki Basics & Fundamentals -With Confluence

Build better documentation | Applies to ALL systems | Master basic concepts | Get hands on

Created by: Robert Hean
Business Systems Manager

What Will I Learn?

• Discover planning concepts necessary to setup a successful knowledge base
• Apply hands on skills in starting and maintaining a knowledge base in Confluence
• Understand core processes necessary to maintain and grow a knowledge base
• Design a knowledge base structure that will improve a users experience and provide better search results
• Use Confluence macros to reduce administrative overhead and automate some tasks
• Learn to create impactful titles and headers that will provide a positive user experience and improve search results

Requirements

• No prior experience needed with knowledge bases
• No prior experience needed with Confluence
• Hands-on lectures use Confluence, a free tool, which we'll setup during the course

Target audience

• Individualscurious learn fundamental planning processes to set themselves up for success
• Individuals curious to learn fundamental processes necessary for a successful knowledge base
• Contributors to a knowledge base who want to learn how to more effectively contribute new content
• Confluence Space Admins who want to learn to setup and maintain a successful knowledge base