IT Troubleshooting & IT Technical Support Helpdesk Bootcamp

Learn How to Easily Resolve Desktop Support & IT Troubleshooting Issues for Windows Computers. Save Time & Get Noticed.

Created by: James Bernstein
Learn how to master your computer the easy way!

Created by: David Bernstein
Internet Marketing Instructor | Fiction Author & Publisher

What Will I Learn?

• Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
• Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers
• Learn how to utilize the Isolation method to identify problems with a Windows PC
• How to resolve hardware issues with Device Manager
• How to resolve issues with Windows Update
• Network and wireless troubleshooting techniques
• Managing and troubleshooting user accounts
• Learn about the IT troubleshooting/IT technical support related certifications that will help advance your career
• Learn how to install or upgrade Windows
• Virus and spyware removal methods
• How to use remote support software to troubleshoot
• How to use AI to troubleshoot computer and network issues
• Managing Windows services
• Using cloud storage apps to provide files to end users

Requirements

• Basic understanding of computers, Microsoft Windows and network terminology

Target audience

• IT Managers
• IT Professionals
• Technical Trainers
• Enterprise IT Analyst
• Call Center IT Analyst
• Helpdesk technicians
• Tech Support Staff