How to deal with Difficult People and Conflict Management

Difficult conversations, Difficult people, Conflict management, Conflict resolution, Communication, Mediation

Created by: Peter Willis M.A.
Psychotherapist, executive coach, trainer & MD

What Will I Learn?

• You'll learn about the psychology of human behaviour and why misinterpretations, biases, judgements and assumptions stoke the fires of conflict
• How unconsciously we fall into roles that lead us to become unhelpful – even antagonistic – when dealing with others
• You'll learn a process that will help you structure and better manage a difficult conversation
• How to deal with bullies and those of the Dark Triad
• How to manage passive aggressives - and how not to!
• How to lessen your stress, help you regain control & feel confident that you can handle difficult conversations, difficult people & conflict situations at work.
• How to communicate more effectively - leading to improved emotional intelligence
• How to have difficult conversations & work with difficult people
• How to become an expert in conflict management at work & manage difficult people
• How to get into the right mindset to have difficult conservations and manage workplace conflict effectively
• Increase your assertiveness by setting boundaries during difficult conversations at work
• How to read people

Requirements

• None - just a willingness to learn how to overcome conflicts at work and become a master at conflict management in the workplace

Target audience

• Anyone who wants to understand the psychology behind conflict and why people are difficult, and how to handle difficult people more effectively
• Anyone who wants to learn how to communicate better and improve their leadership skills
• Anyone who wants feel less stressed and less anxious when dealing with difficult people and in conflicts situations.
• Anyone in the workplace who want to learn conflict resolution, mediation and conflict management techniques and skills
• Anyone who has a difficult, strained relationship with a work colleague or someone at home or in their family life.
• Anyone who is tired of difficult people and who is frustrated by difficult conversations and wants to turn them around.
• Anyone who is ready to make practical changes to repair or improve their relationships with people at work or at home or in their social life.
• Anyone interested in psychology - in why people do the things they do, and why we react, often unconsciously, to situations reactively.
• People who wants to improve their emotional intelligence, specifically self awareness, controlling your own emotions and self regulation, and how to build more effective relationships.
• People who want to improve their assertiveness by being more assertive during difficult conversations and with difficult people