How To Be The Best Zendesk Admin And Change The World

Everything about Zendesk. Become really good at your job. Upgrade CX skills. Make your team productive.

Created by: Dominic The CX Guy
Zendesk Premier Partner & Customer Experience Ninja

What Will I Learn?

• How to setup Zendesk from A-Z
• Routing principles and best practices
• Feature walkthrough & best practices: Triggers, Bots, Omnichannel, Web Widget, SLAs, Reporting
• Easily pass the official Zendesk certification exam
• Customer experience best practices to apply in business
• Land your dream job by thinking like an admin
• How to make your team efficient

Requirements

• No prior experience needed. You will learn everything within this course.
• Love the software: Zendesk
• Be passionate about helping people
• Love solving problems
• Some references will require you to do a bit of documentation.

Target audience

• Zendesk Agent wanting to get to the next level
• Zendesk admin looking for a Zendesk admin role
• Enthusiast starting out with Zendesk
• Someone looking to get Zendesk certified
• Zendesk Admin wanting to upgrade their skill set
• Entrepreneur wanting to setup Zendesk for their company
• CSM wanting to make their team more productive
• CSM wanting to send the right reports to management
• Consultant wanting to upgrade their consultancy skill set