Hotel Reception & Reservation Assistant Skills
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- This product is available at Udemy.
- At udemy.com you can purchase Hotel Reception & Reservation Assistant Skills for only $19.99
- The lowest price of Hotel Reception & Reservation Assistant Skills was obtained on January 19, 2026 12:51 am.
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Hotel Reception & Reservation Assistant Skills
★★★★★
$19.99
in stock
Udemy.com
as of January 19, 2026 12:51 am
Build Rapport with Customers
Created by:
Management Study Guide
pave your way to success
pave your way to success
Rating:4.25 (8reviews)
144students enrolled
What Will I Learn?
- Describe how to Converse with Customers
- Explain the Rules of Email Etiquette
- Explain the Rules of Grooming & Dress Code
- Explain the Rules of Telephone Etiquette
- Describe the Need of Relationship with Customers
- Explain how to Build Rapport with Customers
- Describe Roles/Responsibilities of Hotel Reception Assistant
- Explain what is Up-selling
- Explain what is Cross-selling
- Identify the Steps for Selling as Hotel Reception Assistant
- Describe the Factors Influencing Buying Decision
- Explain how to Handle Customer’s Buying Objections
- Explain how to be Assertive as Hotel Reception Assistant
- Identify the Steps for Handling Customers’ Complaints
- List the Tips for Success as a Hotel Reception Assistant
Requirements
- No prior knowledge is required
Target audience
- Customer Service Executives
- Receptionist
- Telephone operator
- Client relationship manager
- Marketing department
Hotel Reception & Reservation Assistant Skills Videos
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