Handling Difficult Customers

NEW COURSE - Reduced price for a limited time

Created by: Glen Brynteson
Business Owner, Thought Leader, Author, Speaker, Strategist

What Will I Learn?

• Learn from someone who has implemented various customer programs and has trained people to deal with various types of customers – including challenging ones
• Ability to contact instructor for assistance after course completion
• Calculating the value of customer loyalty
• Learn customer experience best practices pertaining to customer interaction
• Identify difficult personality types and leverage emotion reducing techniques
• Proactive versus reactive customer involvement
• When to say ‘no’ and when to develop customer trust
• Expectation alignment steps
• Empowering customer tactics
• Closed-loop customer feedback approach
• Putting a plan in place for difficult customer types

Requirements

• There are no prerequisites or requirements for this course besides a willingness to learn

Target audience

• Students wishing to obtain a strategic advantage compared to others entering the workforce by understanding how to handle challenging customers
• Business professionals wanting to be prepared for challenging interactions they’ll have with customers and how to be more objective while gaining trust