Fraud Prevention, Dispute Resolution and PCI-DSS Masterclass

The fundamentals of fraud prevention and monitoring + dispute resolution + PCI-DSS requirements - now in one course.

Created by: Vasco Patrício
Executive Coach, Past MIT Portugal IEI-Backed Founder

What Will I Learn?

• You'll learn about general and specific approaches to fraud, from social engineering to card block fraud, convenience fraud, and many others by different actors
• You'll learn an extensive list of dispute chargeback codes, from fraudulent processing to invalid core, invalid data, late presentment, and many others
• You'll learn an extensive list of fraud prevention techniques: Hotlists, velocity checks, device identification, out-of-wallet checks, fraud scores, etc
• You'll learn about the dispute resolution flow for banks (acquiring + issuing), with three main steps: Retrieval request, chargeback and 2nd chargeback
• You'll learn about how a fraud monitoring strategy is assembled, based on merchant risk and transaction volume, as well as data processing/usage consideartions
• You'll learn about ADR (Alternative Dispute Resolution), and its three main types: negotiation, mediation and arbitration, as well as their differences

Requirements

• You don't need prior knowledge (naturally, knowledge of the payment industry helps, or of fraud solutions or dispute resolution mechanisms, but is NOT required)

Target audience

• You're any current (or future) fraud monitoring professional, looking to know more about how fraud is performed and how it's stopped
• You're any current (or future) dispute resolution professional, looking to know how disputes and chargebacks are resolve between merchants and cardholders
• You're anyone else curious about fraud prevention or dispute resolution!