Executive Office Assistant and Secretary Skills

Office Administration | Document Management | Record Keeping | Travel and Meeting Arrangement | Conflict Management

Created by: Edutainment UK
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What Will I Learn?

• Master Executive Office Assistant and Secretary Skills with audiobooks, quizzes, fun assignments, downloadable resources, and a final test—learn with ease!
• You will learn the roles and responsibilities of an administrative assistant and the significance of the administrative assistant apprenticeship program.
• You will explore the understanding of workstations, tips on utilizing dictation and transcription, characteristics of offices, and office management.
• You will gain a thorough understanding of modern office equipment, details of computer input and output devices, and how to use a copy machine.
• You will assess the importance of administrative assistants, the basics of office filing systems, and the process of organizing computer files.
• Learn about personal assistants' roles, the importance of interpersonal skills, and how to build a positive working relationship between bosses and assistants.
• You will gain an understanding of how administrative assistants maintain email communication.
• Learn conflict management strategies with employers, tips for handling workplace conflicts, and the benefits of maintaining to-do lists and action plans.
• Learn the importance of diary management, note-taking techniques, types of corporate meetings, and the significance of meeting minutes.
• Learn to make effective travel arrangements, book hotels efficiently, and understand the essentials for planning international travel.
• You will find out how to choose the right company to deliver parcels, how the Royal Mail will operate, and what the format will be.
• You will examine seven key steps of presenting, how to control the audience during the presentation, and tips and techniques on how to write business emails.
• You’ll understand about using email for business communications, setting up your email account, types of email communication, and its advantages.
• Learn the importance of telephone etiquette, the key elements of proper phone manners, and how to speak professionally on calls.
• Use the Executive Office Assistant and Secretary Skills course audiobook in each unit's resource section to enhance your understanding and learning experience.
• You will receive tutor support & communicate with the tutor through the inbox.
• You will obtain a certificate of completion in Executive Office Assistant and Secretary Skills.

Requirements

• No experiences are needed. You will learn everything here.

Target audience

• Executive Assistants
• Personal Assistants
• Administrative Assistants
• Secretaries
• Virtual Personal Assistants
• Office Administrators
• Office Managers
• Executive/Private Secretaries
• Anyone who wants to become certified for executive assistant work
• A personal secretary who is looking for a promotion