Essential Communication Skills for First-time Managers

Introduction to the fundamentals of skilful communication - your path to becoming a confident and influential manager

Created by: Silvia Wright-Davies
Business Skills Corporate Trainer

What Will I Learn?

• Learn key communication skills get off the ground running as a first-time manager.
• Embrace the two-way process necessary to ensure messages have been correctly understood
• Gain awareness of the potential negative consequences of communication breakdowns that you need to avoid at all costs.
• Steps you need to implement to ensure effectively communication takes place
• Enjoy enhanced relationships with others by understanding and working with personality styles
• Recognize your leadership style and when to adapt it based on circumstances
• Become aware of common management communication pitfalls that you must avoid to be successful
• What to do to encourage and foster a culture of open communication amongst team members
• Understand the importance of being assertive and how to develop this skill.
• Come across as confident and professional by focusing on your speech and words
• How to master the art of asking quality questions to get the answer you are looking for
• How to practice ‘active listening’ to avoid misunderstandings and build rapport
• Steps for mastering the art of non-verbal communication
• Steps you can introduce to motivate and inspire your team
• Easy to implement guidelines to using praise as a powerful motivational tool
• Implement guidelines for providing constructive feedback leading to improved performance and development.
• Benefit from enhanced decision-making thanks to clear communication
• Enjoy better time management
• Better able to allocate resources, set expectations and priorities
• Better able to guide your team through period of change
• Appreciate the importance of empathetic leadership and steps you can implement to develop this vital skill
• How to say ‘no’ diplomatically so as not to alienate or antagonize the other person
• Practice communication skills that build strong employee engagement, morale, satisfaction, and greater productivity.
• Stronger leadership – greater career success

Requirements

• There are no prerequisites necessary for taking this course, other than the desire and motivation to develop great communication skills.

Target audience

• This course is designed for first-time managers, soon-to-be managers, aspiring managers, and anyone who leads a team.