Emotional Intelligence & Empathy for Project Managers

Master Emotional Intelligence for Project Success: Self-Awareness, Leadership, Conflict Resolution, and Stakeholder Enga

Created by: Peter Alkema
Business | Technology | Self Development

Created by: Quentin Ballard-Tremeer
Business Ownership | Operations Directorship | BSc Eng Mech

What Will I Learn?

• Describe the foundational concepts of emotional intelligence in project management contexts (Understand).
• Evaluate the role of emotional intelligence in enhancing project management success (Evaluate).
• Apply key emotional intelligence competencies to improve leadership effectiveness in projects (Apply).
• Demonstrate empathy in various leadership scenarios to positively impact team dynamics (Apply).
• Identify personal emotional triggers that could impact decision-making in project management (Understand).
• Utilize practical exercises to enhance self-awareness within professional settings (Apply).
• Regulate emotions under pressure to maintain decision-making quality in high-stakes projects (Apply).
• Use self-regulation strategies to develop emotional resilience and manage stress (Apply).
• Enhance social awareness to better understand and address team needs and dynamics (Apply).
• Implement practical methods to improve social awareness and resolve team conflicts effectively (Apply).
• Build and manage relationships within project teams to foster trust and collaborative success (Apply).
• Communicate effectively with team members and stakeholders to ensure project alignment and buy-in (Apply).
• Exercise empathy effectively to engage and motivate diverse and cross-functional teams (Apply).
• Apply emotional intelligence techniques to identify and resolve conflicts in project settings (Apply).
• Manage stakeholder emotions and expectations through empathetic communication strategies (Apply).
• Strengthen team collaboration by fostering an empathetic and understanding team environment (Apply).
• Lead virtual and remote project teams effectively by applying emotional intelligence strategies adapted to remote contexts (Apply).
• Manage high-pressure project environments by maintaining emotional balance and team morale (Apply).
• Develop cultural awareness and apply emotional intelligence techniques in multicultural project teams (Apply).
• Create a personal action plan to integrate emotional intelligence into daily project management practices and sustain growth over time (Create).

Requirements

• There are no requirements or pre-requisites for this course, but the items listed below are a guide to useful background knowledge which will increase the value and benefits of this course.
• Basic understanding of project management principles and practices.
• Experience in leading or participating in team projects.
• Familiarity with basic communication and interpersonal skills.

Target audience

• Project Managers seeking to enhance their leadership abilities and team dynamics.
• Team Leaders aspiring to improve communication and conflict resolution within their teams.
• HR Professionals interested in applying emotional intelligence frameworks to organizational development and team building.
• Business Executives wanting to strengthen stakeholder relationships and foster a collaborative, empathetic corporate culture.
• Career Professionals in any field looking to develop their emotional intelligence for better workplace interactions and leadership roles.
• Cross-functional Team Members aiming to understand and navigate the emotional dynamics of diverse project groups for successful outcomes.