Emotional Competence: Emotional Intelligence and Resilience

Become better equipped to deal with emotional challenges of working life

Created by: Dr Neil Thompson
Avenue Media Solutions

What Will I Learn?

• By the end of this course you will be better equipped to deal with the emotional challenges of the workplace
• In this course you will learn about emotional intelligence and resilience and appreciate why these are important skills to develop
• You will learn how to manage your own feelings and respond effectively to other people's
• You will learn how to manage your own feelings effectively

Requirements

• There are no specific requirements for this course. Anyone with an interest in, and commitment to, developing their ability to manage the emotional dimensions of life should be well placed to undertake this course.

Target audience

• All workplaces make emotional demands on us so potentially anyone in employment could benefit from this course. However, it will be of particular value to those people whose work brings them into regular contact with emotionally intense situations - for example: social workers, nurses, counselors, psychotherapists, pastoral staff and police officers and emergency services personnel.
• The course will also be of value to people in management and leadership positions who may be called upon to handle emotionally sensitive situations in the staff they lead.
• Members of the general public who want to improve the way they handle feelings - their own and other people's - will also find much of interest and use in this course.