Effective Debt Collection Strategies

Learn skills and strategies to improve customer debt recovery

Created by: Zanette Phillips
Business Trainer

What Will I Learn?

• Collect overdue customer invoices more effectively with new skills and strategies
• Be able to use the Debtor's Ledger Health Check Questionnaire to assess their office procedures and identify gaps in the system
• Be able to use the strategy to reduce the current customer debt and made decisions on old outstanding invoices.
• Know how to use the overdue invoice strategy and contact customers in a systematic way using the overdue invoice strategy
• Know when to make the first phone call or send the right letter out to the cusotmer
• Use a phone script and have confidence and the knowledge of all the questions to ask an overdue invoice customer all the questions to get prompt payment

Requirements

• Students should have a basic knowledge of bookkeeping and accounts receivable.

Target audience

• Small and medium business owners will learn how to collect customer debt more effectively. They will achieve this by by assessing their office procedures and reducing their current customer debt with the step by step strategy in this course.
• Bookkeepers and Accounts Receivable employees will learn effective debt collection strategies to enhance their current skills.
• Students in office administration course will gain extra employment skills from this course.