Effective Communication Skills – Master Your Communication

NEW CONTENT for 2024: Effective communication skills for better communication in your personal and business life

Created by: ZandaX Training
80,000 students can't be wrong!

What Will I Learn?

• Our comprehensive, easy-to-follow Communication Skills course shows you how be more effective in how you communicate with other people
• The course has its own workbook & Action Plan, downloadable in the first “Course Introduction” module, so you can practice and reinforce what you have learned
• You will get a great insight into great communication skills, how be a better communicator, overcome communication problems and get better outcomes
• Module 1: How Communication Works :: Communication Dynamics » The 4-Step Cycle » The 6 Cs » Communication Styles » Adjusting your Style » Influence or Persuade?
• Module 2: Being an Effective Communicator » The Wheel of Communication » Your Self-Image » What Others Think Of You » Asking for Feedback » Your Preconceptions
• Module 3: Questioning & Listening :: Verbal Communication » Open/Closed Questions » 5 Levels of Listening » Active Listening » How to Use Active Listening
• 4: Face-to-Face Communication :: 3 Essentials of Communication » Be Positive » First Impressions » Body Language » Use the Right Words » The Right Appearance
• 5: Telephone Communication: The Good and Bad of the Telephone » Getting Your Voice Right » Making Improvements » Overcoming Challenges on the Phone
• 6: Written Communication :: Using the Right Words » Right First Time » Your 3 Stage Structure » Quick Tips for Writing » Keep it Simple » Effective Social Media
• 7: Overcoming Communication Problems :: Why It Goes Wrong » Overcoming Communication Barriers »Dealing With Opposition & Conflict »Delivering Difficult Messages
• 8: Getting Better Outcomes :: Assertive Communication » The Effect of Location » Getting Your Timing Right » 5 Best Practices For Communicating Effectively

Requirements

• You don't need any prior training or experience: just the desire to improve the quality of your interactions with people - whether family, friends or co-workers - with better communication skills.

Target audience

• This course is for anyone who recognizes that good communications are the key to successful outcomes, more productive relationships - and a happier life!
• After the course, you’ll have a solid grasp of what makes for good communication, and how to achieve it
• The course is also a great resource you can refer back to – with the help of the Action Plan – as often as you like, to continually develop your skills.