Difficult Conversations: Team Management with Confidence

Communication Skills: navigate with Confidence any situation using Empathy, Understanding and Honesty

Created by: Mihai Alexandru Gafar
PMP

What Will I Learn?

• Develop effective communication strategies for challenging dialogues.
• Cultivate active listening skills to enhance understanding in tough conversations
• Identify and manage emotional triggers during difficult discussions
• Employ empathy and compassion as key components of communication
• Practice assertiveness techniques for expressing opinions respectfully
• Explore strategies to de-escalate tension and defuse conflicts gracefully
• Gain confidence in initiating and navigating uncomfortable conversations
• Learn to provide constructive feedback in a constructive and supportive manner
• Develop strategies for handling resistance and disagreement professionally
• Enhance conflict resolution skills to achieve positive outcomes in difficult scenarios

Requirements

• No specific prerequisites are required for this course
• Participants are encouraged to have a basic understanding of interpersonal communication
• Willingness to engage in self-reflection
• commitment to practicing new communication skills

Target audience

• This course is tailored for professionals, managers, and individuals seeking to refine their communication skills in demanding scenarios
• It is ideal for those looking to navigate workplace challenges, address interpersonal conflicts, and enhance their ability to engage in sensitive conversations with confidence
• Whether you're a team leader, employee, or someone navigating personal relationships, this course provides valuable insights and practical tools to effectively manage and thrive in difficult conversations