De-escalate aggressive and potentially violent situations

Keeping you safe and providing you with Tactical Assertive Skills to diffuse almost any situation

Created by: Gerald Pauschmann
Humourous, Inspirational and Knowledgable

What Will I Learn?

• Essential skills to mitigate danger
• Understanding why we get ANGRY
• Employ active listening skills to understand underlying concerns and frustrations.
• What is EMPATHY and how to apply it successfully
• Apply de-escalation techniques to redirect aggression and promote calmness.
• Gaining an understanding of the 3 CHOICES we can make in any given situation
• What to say - A five step process to de-escalate any situation

Requirements

• No experience necessary. All the strategies will be learned here

Target audience

• If you are working in a highly visible customer contact role (including telephone calls) this will benefit those in Law enforcement, security, local laws (councils) and State Government
• Universities, collages, schools including all faculty staff
• Health care such as hospitals and aged care