Customer Success Manager: Fundamentals to your CSM career

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

Created by: Gustavo Escobar Henríquez
Helping businesses generate quality leads and sales

Created by: Digital Life Academy
Develop your skills to succeed in a digital world

What Will I Learn?

• Have a better understanding of what your job as Customer Success Manager will be like
• Understand the fundamental principles of Customer Success. Which will be the foundation for your career as a CSM
• Be more prepared for a Customer Success Manager job interview (we will not cover interview skills, but you will know more about customer success)
• Show your interviewers that you are more knowledgeable about Customer Success than most of the people
• Get ready to start your new job with as a Customer Success Manager

Requirements

• There are no requirements for this course. All I ask is that you come with an open mind and willing to learn

Target audience

• People looking for a new career in tech or software based companies
• Sales people or business professionals looking to switch industries or careers
• Professionals with basic knowledge of Customer Success
• Customer Success Managers that just got started in the career
• This course is NOT for experienced CSM, even though it is always good to review the fundamentals every now and then.