Customer Service Training: Empathy and Active Listening

Transform Your Customer Service in Just 7 Days! Microlearning for Busy Customer Support Professionals and Teams

Created by: Viktoriya Kurganska
65,500+ Students Worldwide

What Will I Learn?

• Learn the benefits of becoming an effective listener in communication
• Use active listening techniques to improve your communication skills
• Identify and prevent internal and external barriers to listening
• Build rapport and trust with your customers and clients
• Gain a clear understanding of customer needs and wants
• Enhance the likelihood of repeat sales and business
• Create a positive and professional first impression
• Demonstrate empathy and concern in communication
• Understand what active listening is and why it's important

Requirements

• No experience required.

Target audience

• Individuals who wish to improve their communication with clients or customers.
• All individuals looking to grow and learn, both personally and professionally!