Customer Service & Support For Customer Service Executives

Customer Service Skills | Customer Support | Customer Experience | Manage Upset Customers | Customer Service Executive

Created by: Salil Dhawan
Serial Entrepreneur, Salesman and Motivator

Created by: Peter Alkema
Business | Technology | Self Development

What Will I Learn?

• The Fundamental Principle Of Customer Service
• The Importance & Role Of Customer Service In Any Business
• The Types Of Customer Service & Their Importance
• The Core Understanding Of Role Of A Customer Service Executive
• The Skills Required To Be A Great Customer Service Executive
• The Culture Of Helping & Providing Excellent Customer Experience
• The Key To Create Long Lasting Relationship With Customers
• The Tricks & Tips To Manage Upset Customers & Delight Them
• The Key To Emotional Well Being While Dealing With Customers
• The Steps To Use Customer Feedback For Process Improvement

Requirements

• Anyone can learn the skill to be a great Customer Service Executive.
• The desire to help your customers and give them the best possible support.

Target audience

• This course is for entrepreneurs who want to provide great customer service to their customers.
• This course is for freelancers to provide excellent service to their clients
• This course is for aspiring as well as existing customer service executives