Customer Service Fundamentals: Putting People First

Customer Care | Listening | Great Customer Service | Concern for Others | Company Culture | Engaging People | Responding

Created by: Starweaver Instructor Team
Learning | Doing | Connecting®

Created by: Paul Siegel
Top rated instructor and course creator

What Will I Learn?

• Appreciate the true value of positive customer service at every level of an industry
• Understand the practices, principles and "rules" of great customer services
• Deliver outstanding customer service throughout your career
• Manage and deal with both positive and negative feedback experiences
• Evaluate yourself and your business to determine the key wins required to deliver the customer service possible
• Implement effective communication strategies to resolve customer issues and improve customer satisfaction.
• Foster positive customer relationships through active listening and empathy.
• Utilize conflict resolution techniques to deescalate difficult customer situations.
• Implement customer feedback to continuously improve service delivery.
• Identify and prioritize customer needs to deliver personalized service experiences.

Requirements

• Knowledge of the English language.
• Interest in people and helping others out

Target audience

• All levels of participants are encouraged to take this course.