Customer Service and Sales: Empathetic Communication

Master empathetic communication and build lasting customer relationships in service and sales careers.

Created by: Business Foundry
Level up your Business Skills with Business Foundry Courses.

Created by: David Morris
IELTS & English Language Mentor

What Will I Learn?

• Build a strong understanding of empathy driven communication in professional sales and service roles.
• Learn key skills to identify customer needs, emotions and expectations to tailor service for success.
• Master effective listening techniques to understand and empathize with customers and their needs.
• Develop strategies to handle difficult situations and turn conflicts into successful outcomes.
• Learn effective methodologies to build rapport and trust, enhancing customer relationships and loyalty.
• Improve your business English skills for clear, professional communication in customer interactions.

Requirements

• A good level of basic English and a willingness to improve sales and service skills through a communicative and empathy driven approach.

Target audience

• The course is designed for customer service and sales professionals looking to improve communication skills and build long lasting customer relationships.