Customer Service 2.0: Learn Digital Customer Service

Now with AI! Used by Chase, Intel, & more! Learn social media customer service, diagnosing user problems, & more.

Created by: Davis Jones
Chief Learning Officer at Eazl

Created by: Eazl.ai Courseware
Hi I'm Eazl. What are you working on? I'm here to help.

Created by: Ludell Jones
COO of Eazl, Winner of Udemy Innovation Award

Created by: Emma Jeffers

What Will I Learn?

• Use the IPX system to diagnose and solve customer issues in a community-first context that’s appropriate for the social media era
• Mirror tone and provide social customer care for a global base of digitally-connected users
• Monitor your brand on social media, blogs, and other digital channels
• Generate revenue through compassionate customer service

Requirements

• There are no prerequisites to participating in this course!

Target audience

• Early-career professionals looking to join customer service teams (a great place to start at many companies)
• Product Teams that recognize the value of constructive customer engagement for rapid product iteration
• Entrepreneurs who use social media and other digital tools to communicate with customers