Customer Experience Management (CX): MASTERCLASS 2024

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

Created by: Manos Filippou
Published Author, Course Creator. 50,000+ Unique Students

What Will I Learn?

• *** NEW *** Exclusive One-Hour Interview with the Director of Community Relations at Publix. Get an inside look at one of America’s most admired companies.
• *** NEW *** Case Study : Dive into a comprehensive 5-hour case study on a retail powerhouse ranked #5 for Customer Experience worldwide.
• Real-life strategies to craft exceptional customer experiences that elevate your service approach, driving loyalty, retention, and revenue.
• Design and implement a client-centric culture that integrates service excellence into every aspect, with customer satisfaction at the heart of your business.
• Customer Experience Management on Steroids: A 30-minute Guide/Cheat Sheet designed for busy professionals to quickly grasp the most important CX principles.
• Gain actionable insights and practical strategies designed to delight your customers and make a measurable impact on your organization.
• Transformational CX principles that focus on human connections, emphasizing the importance of YOU and THEM in every interaction.
• AI and ChatGPT applications for Customer Experience: Learn how to harness these technologies to enhance customer interactions and drive innovation.

Requirements

• No prior experience is required—just bring your passion for learning, a basic understanding of business, and a desire to enhance customer experiences and customer service with cutting-edge CX strategies!

Target audience

• This course is perfect for customer experience and customer service professionals, business owners, and anyone eager to transform customer experiences, boost loyalty, and drive growth with proven, actionable strategies!