Customer Care: Getting it Right
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- The lowest price of Customer Care: Getting it Right was obtained on August 17, 2025 10:07 pm.
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Customer Care: Getting it Right
Original price was: $59.99.$10.00Current price is: $10.00.
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Customer Care: Getting it Right
★★★★★
$59.99
in stock
Udemy.com
as of August 17, 2025 10:07 pm
An Essential Course for Anyone whose Work Involves Dealing Directly with the Public
Created by:
Bernard Moss
Author, educator and expert in communication skills
Author, educator and expert in communication skills
Created by:
Dr Neil Thompson
Avenue Media Solutions
Avenue Media Solutions
Rating:4.39 (27reviews)
139students enrolled
What Will I Learn?
- To develop an understanding of what is involved in effective customer care
- To appreciate why customer care is so important
- To become aware of pitfalls to avoid
- To become more confident in delivering high-quality customer care
Requirements
- There are no specific course requirements apart from a commitment to delivering high-quality customer care
Target audience
- This module has been developed to meet the needs of people who deliver customer care as part of their everyday jobs. Dealing with the public always has its challenges, and sometimes is far from easy, as it involves working with people and being the ‘human face’ of an organisation: receptionists; frontline staff working in shops, supermarkets or hotels; in a bank, or in a call centre; or in a medical centre, hospital, social services or other public service setting. This programme has been designed with such people in mind, and will be helpful for anyone who has responsibility for dealing with the public.
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