Creating Measures and Metrics in ITSM

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Last updated on October 9, 2025 10:01 pm

Creating Measures and Metrics in ITSM

Original price was: $89.99.Current price is: $17.00.

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Set Alert for Product: Creating Measures and Metrics in ITSM - $20.00

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Udemy.com

as of October 9, 2025 10:01 pm

Learn how to design effective measurements in your organization using ITSM to accurately measure your success!

Created by: Jason Dion • 2.5 Million+ Enrollments Worldwide
CISSP, CEH, Pentest+, CySA+, Sec+, Net+, A+, PRINCE2, ITIL

Created by: Dion Training Solutions • ATO for ITIL & PRINCE2
Courses in IT Ops, Cyber Security, and Project Management

Rating:4.54 (3284reviews) 12552students enrolled

You will understand the reasons why you should setup measurements and metrics in your organization
You will be able to develop custom measures and metrics based on your desired goals
You will learn the 5 different types of measurement models
You will learn the 5 different types of assessment methods

You should have a general knowledge of IT service management
You should have a basic exposure to your organizational vision, mission, and goals
It is helpful to be ITIL 4 Foundation certified (but not required)

Anyone who wants to dive deeper into the development of measures and metrics in their organization
Anyone who wants to go beyond the ITIL 4 Foundation curriculum and start to apply it in the real world