Constructive Feedback: Manager’s Step-By-Step Guide

Learn the fundamentals and specific steps for providing constructive feedback to improve staff performance and behaviour

Created by: Silvia Wright-Davies
Business Skills Corporate Trainer

What Will I Learn?

• You will be able to confidently follow the framework for delivering constructive feedback to staff.
• You will be able to effectively discuss performance and/or behavioural issues with staff.
• You will recognize why you sometimes delay providing feedback.
• You will understand where constructive feedback fits within the framework of progressive performance management.
• You will learn what the most common coaching pitfalls are the many managers fall into and that you need to avoid.
• You will be given a list of some of the most common core reasons for employee under-performance.
• Provide effective constructive feedback, and you will encourage effort, enhance performance, increase efficiency, reduce mistakes, and accelerate staff careers.
• The principles taught are common practice in Australia, New Zealand, USA, and some other countries. You may need to adapt some of the content to fit yours
• If you already have extensive experience in providing constructive feedback

Requirements

• To qualify for this course you need to have staff that you manage, or aspire to be in a leadership position. Regardless of whether you have only one direct report, or many, the training in this course is equally applicable.

Target audience

• Middle management: managers - supervisors - team leaders.
• Employees who aspire to a management position.
• Managers in training.
• Anyone is a leadership position who needs/wants a refresher on how to provide effective constructive feedback.
• This course is not designed for: 1. leaders who already have extensive practical experience and knowledge in this area 2. Students who are not prepared to appreciate that they may need to adapt the recommended process to the work practices and rules of the country they work in.