Conflict Management with Emotional Intelligence

Resolving Conflict with Emotional Intelligence | Enhancing Communication | Building Strong Relationships | Manage Stress

Created by: Robin Hills
Business Psychologist, Emotional Intelligence Trainer

What Will I Learn?

• Recognize why some conflict is to be expected and why it is a part of healthy relationships.
• Compare and contrast the various modes that can be used in conflict resolution.
• Assess your own mode of conflict and how this helps or hinders you in working with conflict.
• Explain how emotional responses differentiate from rational responses in conflict.
• Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility.
• Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
• Discover how emotional intelligence is used to resolve conflict and build emotional bonds.

Requirements

• You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
• A keenness to identify and understand the different causes of conflict.
• An interest in how interactions with other people work and ways to build relationships more effectively.
• You should have a willingness to complete the practical activities to grow and develop your emotional intelligence skills

Target audience

• This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively.
• This course will support anyone who is regularly involved in managing or resolving conflict.