Conflict Management: The complete guide

Conflict management: effective techniques to better manage conflicts, negotiate, influence and solve problems

Created by: Jamal Lazaar
Author and Trainer / Auteur et formateur

What Will I Learn?

• Master the 6 steps to effectively resolve a conflict
• Prevent the creation of conflicts with simple techniques to put in place
• Know how to formulate a request to get what you want without creating a conflict
• Use your voice effectively to influence others
• Know the different reactions to conflict
• Discover your preferred reaction to conflict with a test
• Be aware of the cognitive biases that prevent conflict resolution
• Manage your emotions in conflict situations
• Practice with hands-on exercises to apply the training concepts

Requirements

• Be open-minded and ready to take action.

Target audience

• This training is intended for all those who face conflict situations in their private or professional life.
• The training gives you effective strategies to manage your conflicts elegantly.
• If you want to learn techniques to prevent conflicts, improve your communication and resolve your conflicts, this training is for you!
• Whether you are a manager, an employees or an entrepreneur, you will find techniques to help you in this training.