Conflict Management and De-Escalation in Customer Service

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  • The lowest price of Conflict Management and De-Escalation in Customer Service was obtained on November 11, 2024 10:08 am.

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Last updated on November 11, 2024 10:08 am
Conflict Management and De-Escalation in Customer Service
Conflict Management and De-Escalation in Customer Service

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Conflict Management and De-Escalation in Customer Service

★★★★★
$69.99  in stock
Udemy.com
as of November 11, 2024 10:08 am

Customer Support Training | Customer Success | Customer Experience | Customer Relationship Management | Client Success

Created by: Viktoriya Kurganska
65,500+ Students Worldwide
Rating:4.56 (659reviews)     3875students enrolled

What Will I Learn?

  • Deliver bad news and escalate complaints in a professional manner
  • Deal with difficult customers and diffuse tense situations
  • Build rapport with your customers and acknowledge their emotions
  • Use empathy to make your customers feel valued, heard, and respected
  • Ask effective questions to gather valuable information
  • Understand your customers’ needs and provide suitable solutions
  • Set realistic customer expectations to prevent potential problems
  • Replace language that triggers negative emotions
  • Assess the situation and validity of customer complaints
  • Effectively manage stress and stay calm under pressure
  • Collect and analyze customer feedback to improve your products and services
  • Turn every challenge into an opportunity for growth
  • And more!

Requirements

  • No prior experience required. Just curiosity and motivation to learn and grow!

Target audience

  • Customer service professionals and teams
  • Sales professionals
  • Help desk staff
  • Retail employees
  • Business owners and freelancers who interact with customers

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