Comprehensive Customer Service Training Course

Empowering Excellence in Customer Care

Created by: Graeme Sayer
Business Coach, Mentor and Instructor

What Will I Learn?

• Develop enhanced communication skills to effectively address customer needs and concerns across diverse channels (phone, email, in-person).
• Master strategies for de-escalating conflicts and turning challenging interactions into positive customer experiences.
• Cultivate a customer-centric mindset, prioritizing empathy, understanding, and proactive problem-solving in service delivery.
• Acquire techniques for generating repeat business and fostering long-term customer loyalty through effective follow-up and resolution strategies.

Requirements

• Skills: Basic communication skills (written and verbal) Ability to navigate digital platforms (for electronic customer service module) Basic understanding of interpersonal dynamics Experience: No prior experience required, suitable for beginners and experienced professionals alike

Target audience

• Intended Learners: This course caters to a broad audience encompassing individuals from various professional backgrounds and experience levels. It is ideal for: Frontline customer service representatives seeking to refine their skills and enhance their effectiveness in serving customers across different channels. Managers and supervisors responsible for training and overseeing customer service teams, aiming to equip themselves with comprehensive knowledge to support their staff. Business owners and entrepreneurs looking to cultivate a customer-centric culture within their organizations and strengthen customer relationships. Professionals in non-customer-facing roles (e.g., accountants, administrators) who indirectly impact customer satisfaction and seek to understand their role in delivering exceptional service. Anyone interested in acquiring practical skills and strategies to excel in customer service, regardless of their current job role or industry.