Complete Guide to Conflict Management in the Workplace

Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques

Created by: Joeel & Natalie Rivera
Top instructor with over 800,000 students

Created by: Transformation Services
International Academy of Life Coaching & Entrepreneurship

What Will I Learn?

• Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
• Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
• Use differences of opinion and conflicts constructively, leading to growth and creativity
• Use proven strategies and powerful communication skills to prevent and manage conflict
• Identify warning signs and prevent or minimize conflict before it starts
• Know your conflict management style and how to improve your reactions
• Create a psychologically safe work environment that encourages open communication and trust
• Know when to intervene and how to approach conflict resolution conversations
• Implement the 6 Steps to Conflict Resolution
• Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
• Establish conflict resolution guidelines, procedures, and training for your organization

Requirements

• Ability to print worksheet material

Target audience

• Anyone who wants to learn how to prevent and resolve conflict through effective communication techniques and proven strategies
• Leaders, managers or human resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff
• Leaders and managers who want to create a low-conflict, high creativity work environment for their employees, departments, and teams