Communicating through Disagreement

Master Conflict Resolution: Navigate Disagreements, Enhance Emotional Intelligence, Foster Empathy, and Develop Communic

Created by: Peter Alkema
Business | Technology | Self Development

Created by: Irlon Terblanche
CEO at SioTech

Created by: Media Training Worldwide Digital
A Full-Service Online Training Company

What Will I Learn?

• Explain the causes and dynamics of disagreements in communication, highlighting the importance of respecting differing viewpoints.
• Recognize and manage the emotional components that influence one’s responses during disagreements.
• Analyze the impact of individual perspectives and values in the creation of conflicts in various communication contexts.
• Identify cognitive biases that contribute to misunderstandings and disagreements.
• Apply strategies to manage stress and anxiety to enhance communication during conflict.
• Demonstrate active listening to better understand and respect differing viewpoints in a disagreement.
• Articulate one’s thoughts clearly and concisely in tense or conflicting situations.
• Employ techniques to remain calm and composed during heated discussions or disagreements.
• Utilize the concept of “agreeing to disagree” to maintain relationships despite unresolved differences.
• Apply emotional intelligence strategies to resolve disagreements effectively.
• Assess the influence of cultural differences on communication styles during disagreements.
• Employ communication strategies that respect diverse perspectives in multicultural interactions.
• Navigate power dynamics effectively to communicate in conflicts with authority figures or within hierarchical structures.
• Implement conflict resolution models, like the Thomas-Kilmann Conflict Mode Instrument (TKI), in applicable scenarios.
• Conduct negotiations by applying basic principles and strategies for creating win-win solutions.
• Manage professional disagreements by maintaining professionalism and utilizing conflict resolution strategies in the workplace.
• Resolve personal relationship conflicts by employing effective communication techniques and fostering understanding.
• Mitigate online disagreements and conflicts arising from digital communication by applying appropriate management strategies.
• Incorporate ethical considerations in communication to guide conflict resolution efforts.
• Reflect on past disagreements to learn and apply lessons that improve future conflict resolution skills.

Requirements

• There are no requirements or pre-requisites for this course, but the items listed below are a guide to useful background knowledge which will increase the value and benefits of this course.
• Basic understanding of communication principles and strategies.
• Familiarity with the concept of emotional intelligence and its role in interpersonal relationships.
• An open mind and willingness to engage with new perspectives and challenging ideas.

Target audience

• Professionals seeking to improve communication and conflict resolution skills in the workplace.
• Individuals looking to enhance their personal relationships through better disagreement management.
• Team leaders and managers who aim to foster a positive environment and resolve conflicts effectively within their teams.
• Individuals interested in self-improvement and personal growth through mastering the art of communication and negotiation.
• Educators and trainers seeking strategies for mediating disagreements between students or trainees.
• HR professionals focused on developing conflict resolution frameworks and training programs within organizations.