Chargeback Reason Codes in Card Payments

Covering the usual types of reason codes in payment chargebacks, what they represent, and what merchants should do

Created by: Vasco Patrício
Executive Coach, Past MIT Portugal IEI-Backed Founder

What Will I Learn?

• You'll learn about the usual types of chargeback reason codes in credit card payments
• You'll learn about the four main categories of chargeback reason codes (fraud, authorization error, processing error and consumer disputes)
• You'll learn about the most frequent types of fraud reason codes (fraudulent processing, EMV shift, others)
• You'll learn about the most frequent types of authorization reason codes (missing authorization, declined authorization, stolen card, etc)
• You'll learn about the most frequent types of processing error reason codes (late presentment, currency mismatches, others)
• You'll learn about the most frequent types of consumer dispute reason codes (disputes over goods, credit not processed, others)

Requirements

• You don't need prior knowledge (knowledge of payments or dispute resolution helps, naturally, but is NOT required)

Target audience

• You're a dispute resolution professional at a banking institution (either an acquiring or issuing bank)
• You're a merchant (or an employee of one) that wants to deal with cardholder disputes more easily
• You're just any professional interested in knowing more about payment disputes (or payments in general)