Call/Contact Center Management, The essential Guide
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Call/Contact Center Management, The essential Guide
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Call/Contact Center Management, The essential Guide
★★★★★
$14.00 in stock
Udemy.com
as of October 2, 2025 7:51 pm
What you need to know about Managing a Call/Contact Center
Created by:
Amas Tenumah
Humanistic Customer Experience
Humanistic Customer Experience
Rating:4.15 (330reviews)
964students enrolled
What Will I Learn?
- This course is perfect for new Call (contact) Center Team Leads, Supervisors and Managers. They will learn about Channel strategy and execution, operational excellence, industry technology and developing a technology stack, metrics/KPIs and so much more.
Requirements
- No
Target audience
- First time Team Leads, Supervisors and Managers and those that strive to be.
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