Business Skills: Email Etiquette Rules Everyone Should Know

Immediately Improve Your Writing Skills, Boost Your Productivity and Avoid Common Errors

Created by: Jacqueline Seidel
Managing Director, Training Specialist

What Will I Learn?

• save time and reduce communication frustration
• explain circumstances when sending an email is necessary and / or appropriate
• identify situations when sending or retrieving emails is not acceptable
• create an email subject line which accurately describes the message's content
• consider visual components of an email, in order to enhance comprehension
• determine who should (and should not) receive copies of emails - in CC or BCC
• know how to manage situations where an email reaches the wrong people
• identify and use appropriate tone and level of formality

Requirements

• You will need to print some material which complements the video lectures, so access to a printer is advisable.
• Ideally, you're working in a field which requires regular email communication with a variety of people. This course requires you to apply the knowledge to your workplace.
• You're either a native English-speaker, or have advanced knowledge of English (e.g. CEF B2+)

Target audience

• This course is for all business professionals who want to be more confident and effective when they write to their clients and coworkers.