BRILLIANT CUSTOMER SERVICE – Make that Special MAGIC Happen!

Overwhelm your customers with a NEW CULTURE and a NEW FOCUS - enhance your team's skill set by TRUSTING them to succeed!

Created by: Tony Hunt MA
Soft Skills Set to Work! - 2,000+ LIVE seminars presented

What Will I Learn?

• This very popular course has NINE main learning objectives. They are carefully defined and then rigorously monitored through demanding assignments and exercises
• 1. We set DEMANDING GOALS to EXCEED YOUR CUSTOMERS' EXPECTATIONS. First we create, and then learn to display an approach that always offers something extra!
• 2. We COMPARE YOUR SERVICE LEVELS against our competition. Then we define challenging new goals that 'BENCHMARKING and 'POSITION MAPPING' suggest we implement
• 3. Does your FACE-TO-FACE, TELEPHONE and EMAIL PRACTICE encourage your customers? Implement our carefully designed protocols to display your professionalism
• 4. Do you have ANGRY CUSTOMERS? Handle their issues more confidently. Use these simple techniques to understand your options. Then offer a better solution
• 5. Handle COMPLAINTS with confidence. Try our SIX-STEP resolution process - it works! Don't LOSE your customer, GAIN an ambassador for your professionalism!
• 6. Feedback is 'the breakfast of champions'. Seek it from everywhere. Find out what your customers really want. Maybe re-think the way you are doing things?
• 7. One company allows all its front-line people to take ANY necessary customer decisions immediately - its senior management trusts its people to get it right!
• 8. Email is the main form of customer interaction. Our clear and consistent style guidelines will immediately boost the credibility of your organisation
• 9. Develop your own CRM (customer relationship management) system. Allow us to recommend many 'off-the-shelf' systems you could use - and some of them are free!
• Our QUIZ are questions designed to reinforce your learning. Some simple Yes/No, some complex discussion provokers - let's make sure you retain what you learn
• Carefully developed assignments will help you define new customer service objectives. Enhance your own customer service approach with exciting new ideas

Requirements

• Only one prerequisite - a passion for great customer service! If you can demonstrate such passion in every customer interaction, your future is assured because all companies need professionals like you! And, if you manage others, and you want to see your organization known as the best customer-orientated organization around, you've come to the right place too! The skills and the culture changes that this topic area brings are a cost-free opportunity to express your excellence in everything that you do.

Target audience

• If you are just beginning your career, or you have many years of customer service experience, this course defines and emphasizes the vital skills that will enable us to survive the challenges of the future. We offer dozens of tips, ideas and strategies to assist those of you starting out on this exciting journey, but the course also offers more experienced people the opportunity for some intensive reflective practice. Our aim is simple: transform customer service indifference into customer service passion! Why? Because internet sales and anonymous online reviews challenge the survival of all our organizations. Clever 'Differentiation' may be the answer. It's a cost-free way of drawing customers to us. The content of this great webinar provides the means and the methods to improve the quality of our interactions; positively influencing our customers' perception of what we do and how we do it. It will help make them choose us in the first place and then subsequently, through our professionalism, encourage them to return to us rather than go elsewhere!