All You Need to Know About ServiceNow Administration

A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow

Created by: Revanth Sodavaram Muni
ServiceNow Architect

What Will I Learn?

• Get knowledge on configuring processes
• Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
• Comprehend the Admin activities in ServiceNow
• Understand Basic ITSM Processes
• Understand the Basic User Interface and Navigation in ServiceNow
• Create Tables, Fields, Form Layouts, Views
• Create and Administer Users, Groups and Roles
• Understand Different Types of Dictionaries/Fields
• Import Data into ServiceNow Tables
• Configure Application Menus and Modules
• Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
• Build Service Catalogs, Record Producers, Order Guides and Workflows
• Create Reports and Dashboards
• Knowledge Management
• Trigger Email Notifications and Events
• Migrate Customizations from one instance to Other through Update Sets

Requirements

• An idea about IT companies and Principles would be helpful but is not mandatory

Target audience

• People who are looking for ServiceNow System Administrator Certification
• Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
• Those who are starting their career in ServiceNow