Airport Lounge Management & Cabin Crew Management 2.0

Airport Lounge Management, Cabin Crew Management, Aviation, Airport Management, Airline managment

Created by: Dr. José Prabhu J
Researcher, Professor and Subject Matter Expert

What Will I Learn?

• Understand the history, key players, and fundamental concepts of the aviation industry.
• Explain the economic and technological factors shaping the industry's evolution.
• Develop skills to provide exceptional customer service to airline passengers.
• Master techniques for handling various passenger needs and resolving issues effectively.
• Learn the principles of efficient airport lounge operations and guest satisfaction.
• Apply strategies for optimizing lounge services and amenities.
• Comprehend the essential duties and responsibilities of cabin crew members.
• Demonstrate competence in safety procedures, customer care, and emergency response.
• Grasp the importance of safety protocols and security measures in aviation.
• Identify potential threats and employ risk mitigation strategies to ensure passenger and crew safety.
• Gain insights into the core functions of aviation operations and management.
• Acquire skills to oversee airline operations, including scheduling, logistics, and resource allocation.

Requirements

• Basic skills and ideas of Airport Lounge & Cabin Crew Management

Target audience

• All UG and PG Business, Aviation Students
• Interested students to learn about the concepts of Airport Lounge Management & Cabin Crew Management