Aghh! Coping with Difficult People (With Dr. Susan Harrison)

Specific Strategies to Stop Gossipers, Bullies, Naysayers, Drama Queens, Etc. in Their Tracks.

Created by: Sofia Santiago, PhD International Award-Winning Speaker and Author
Communication & Conflict Management Expert

What Will I Learn?

• Describe at least three techniques to navigate interactions with difficult people more effectively.
• Explain a few tips and techniques to read people effectively.
• Describe the four personality and communication styles.
• Explain how to treat others (difficult or not) based on their personality style in order to get results.
• Describe a few techniques they can use to be more confident.
• Explain the importance of setting boundaries.
• Say the exact words they'll need to say to a gossiper to stop her in her tracks.
• Describe how they should respond to bullies, blamers, naysayers, and other difficult people.
• Know the steps needed if this person will not change.

Requirements

• To benefit the most from this course, you'll need an open-mind and the willingness to improve.
• You may want to have pen and paper (or a journal) handy, so you're able to capture the ideas and "aha moments" you'll have as you take this course.
• Optional: If there's a specific difficult person in your life you're thinking of, jot down a few reasons why you thnk he or she is difficult. What specifically does this person do that makes you categorize him or her as "difficult"?

Target audience

• Any adult who needs to interact with negative or controlling people, with complainers, bullies, drama queens, blamers, gossipers, and other difficult personalities.
• Anybody who has been called "difficult" by other people, and wants to understand why and improve.