Essential Sales and Relationship Management Skills

People Skills | Selling | Building Rapport | Engaging Customer | Managing Relationships | Banking & Financial Services.

Created by: Starweaver Instructor Team
Learning | Doing | Connecting®

Created by: Paul Siegel
Top rated instructor and course creator

What Will I Learn?

• Adopt the key principles of top quality sales and relationship management
• Develop a customer-centric sales approach and mindset to build long-term relationships.
• Identify and optimize your sales and relationship strategy
• Use relationship management techniques to turn objections into opportunities.
• Manage negative relationships and overcome barriers
• Utilize conflict resolution techniques to navigate challenging sales situations.
• Appreciate why sales and relationship management are important to all industries
• Conduct great sales meetings, from initial encounter to closing new business
• Utilize effective communication techniques to discover customer needs and pain points.
• Cultivate strong relationships with customers through active listening and empathy.
• Apply relationship building strategies to cross-sell and upsell products and services.
• Identify and prioritize customer needs to deliver personalized sales experiences.
• Implement customer feedback to continuously improve sales processes.

Requirements

• Knowledge of the English language

Target audience

• All levels of audience are encouraged to participate in this course.
• People eager to build their sales and relationship management skills