Six Sigma Green Belt: Kano Analysis Specialist (Accredited)

Prioritize Customer Needs with Kano Analysis | Achieve Kano Analysis Specialist Certification | Earn PDUs | CPDs | CEUs

Created by: Advanced Innovation Group Pro Excellence (AIGPE)
Drive Success to Excellence

What Will I Learn?

• Master the Ability to Systematically Identify and Prioritize Your Customer Requirements
• Specialize Your Skills in Exploring Your Customer's Stated and Latent Needs
• Become Proficient in Acquiring Laser Sharp Focus on only those Requirements that are Your Customers Care about
• Acquire the Knack to Delight Your Customers and Make them Your Raving Fans for a Life-Time

Requirements

• No prior knowledge required
• Before using this tool, the practitioner of Kano Analysis must seek an understanding of what his customer needs are
• Since Kano Analysis is a hands-on tool, it is executed using props such as papers, pencils, whiteboards, etc. In some cases, participants use MS Office tools such as powerpoint. Hence, there is no need to learn sophisticated tools

Target audience

• Six Sigma White Belts, Yellow Belts, Green Belts & Black Belts
• Lean Specialists
• Process Improvement Experts
• Individuals who deal with client/customers
• Individuals involved in designing products or services for their customers
• Employees of manufacturing or service organizations
• Newbies who are looking to seek a job and begin their careers