CRM: Customer Relationship Management

Practical Ideas To Generate Sales, Loyalty And Repeat Business Fast

Created by: Expert Academy
Supercharge your learning with the world's leading experts

Created by: Lahcen Bouya
Online Course Creator & Marketer

What Will I Learn?

• How to improve Customer Relationship Management by proactively developing relationships that get the best results from your customers
• How to avoid 12 common CRM mistakes that businesses often make
• How to manage customer relationships to boost purchase recurrence and attract new clients
• The ‘7 Key Ingredients of MCR (Maximising Customer Relationships)’
• How to develop a proactive approach to focus your time, resources and efforts on the ‘right’ customers
• Practical tools and techniques to help you carry out customer attitude surveys, get to know your consumer and identify issues and opportunities
• How to devise your own ‘MCR’ plan by putting together multiple customer relationship management strategies

Requirements

• No requirements needed

Target audience

• Professionals and entrepreneurs looking to enhance their understanding of how the customer works and thinks
• Business owners or customer-focused employees hoping to improve their Customer Relationship Management Strategy
• Senior marketing managers looking for a different approach when considering how to manage customer relationships
• Professionals looking to bolster their skills for future marketing, leadership or CRM roles