How To Quickly Diffuse Another Person’s Anger

Learn the powerful and effective Five Step Process to effectively de-escalate an angry confrontation

Created by: Silvia Wright-Davies
Business Skills Corporate Trainer

What Will I Learn?

• Master skills to calm an angry person down
• Learn to identify the root cause of a person's anger
• Develop the skills to work toward an amicable resolution
• Prevent verbal assaults from escalating out of control
• Freedom from reacting defensively to other people's outbursts
• Reduce the intensity of a confrontation
• Enjoy improved relationships
• Gain greater self-awareness and life skills
• Reduce stress levels
• Enjoy greater sense of peace
• Gain the respect of others
• Be a role model

Requirements

• A desire to know how to quickly defuse another person’s anger
• A desire to stop angry people negatively impacting your life
• A willingness to learn and implement what you learn
• Pen and paper

Target audience

• Anyone wanting to effectively deal with another person’s anger and diffuse tense situations
• Anybody having to deal with work related anger
• Anyone having to deal with the anger of a family member or an acquaintance
• Anyone in a customer service role having to deal with disgruntled clients/customers
• Any business owner wanting the skills to effectively deal with angry confrontations
• Anyone wanting to build their effective communication life skills